Ugdewa Terms & Conditions – Malaysian Betting Platform Terms of Use

01 Acceptance of Terms & Conditions

By registering, logging in, or using any service provided by ugdewa through the website ugdewa.im, you hereby acknowledge that you have read, understood, and agreed to be bound by all terms and conditions contained in this document.

These Terms & Conditions constitute a legally binding agreement between you ("Member" or "User") and ugdewa ("Platform", "We", or "Company"). If you do not agree with any part of these terms, you must stop using the ugdewa platform immediately.

02 ugdewa Member Eligibility

To register and use ugdewa's services, you must meet all of the following eligibility criteria:

• Must be at least 18 years old at the time of registration. ugdewa takes the protection of children and young persons from gambling very seriously.
• An individual who registers for personal use only — not on behalf of another person or in any business capacity.
• Not residing in a country or territory where the use of online betting platforms is specifically prohibited under your local laws.
• Not currently under a voluntary self-exclusion from ugdewa or any related responsible gambling programme.
• Never previously blacklisted, suspended, or banned by ugdewa for a terms violation.

03 Registration & Account Management

Each individual is only permitted to hold one (1) ugdewa account only. Holding multiple accounts is a serious breach of these terms and may result in the closure of all associated accounts and forfeiture of all balances and bonuses.

Registration Information

• You are required to provide truthful, accurate, and up-to-date information when registering a ugdewa account — including your full name, a valid Malaysian phone number, and an active email address.
• ugdewa reserves the right to request identity verification documents (MyKad or passport) at any time, particularly before processing your first withdrawal.
• You are solely responsible for keeping your ugdewa account password confidential. Do not share your password with anyone.
• Any activity that occurs within your account is considered your own action unless you immediately report unauthorised access to ugdewa.

04 Deposit & Payment Methods

Ugdewa accepts deposits via Malaysian local payment methods only. All transactions are conducted in Malaysian Ringgit (MYR) and no foreign currency conversion is required.

• The minimum deposit into your ugdewa account is RM 50 for all accepted payment methods.
• The payment method used for deposits must be in the same name as the ugdewa account holder. Third-party payments are not accepted.
• ugdewa does not charge any processing fees for deposits. However, your payment provider may apply their own charges.
• If you experience any issue with your deposit, contact ugdewa support within 24 hours with proof of payment (a screenshot of the transaction).

05 Withdrawal

Ugdewa is committed to processing all valid withdrawals promptly and securely. The minimum withdrawal is RM 50 and withdrawals are processed via the same payment method used for the deposit (except in certain circumstances at ugdewa's discretion).

• Standard withdrawals are processed within 15 minutes for standard members and faster for ugdewa VIP members.
• ugdewa reserves the right to request KYC (Know Your Customer) verification documents prior to approving your first withdrawal or any withdrawal exceeding a specified amount.
• Withdrawals will only be processed to an account held in the same name as the ugdewa account holder. No third-party transfers are permitted.
• If suspicious activity is detected, ugdewa reserves the right to place a hold on withdrawal processing until the investigation is concluded.
• Bonus balances that have not met the rollover requirement cannot be withdrawn — only real money balances (deposits minus amounts wagered) are eligible for withdrawal.

06 ugdewa Bonuses & Promotions

Ugdewa offers a variety of bonuses and promotions for both new and existing members. Each bonus is subject to specific terms stated on the relevant promotions page. The following general conditions apply to all ugdewa bonuses:

• Each bonus may only be claimed once per player, per household, per phone number, or per IP address, unless otherwise stated.
• The rollover requirements (wagering requirements) for ugdewa bonuses range from 5× to 10× the bonus value received, depending on the bonus type.
• The validity period of each bonus is as stated in the individual promotion terms. Expired bonuses will be automatically forfeited.
• Bets on certain games may not count fully (or at all) towards bonus rollover requirements — please check the individual bonus terms.
• ugdewa reserves the right to withdraw or modify any bonus if there is evidence of abuse, fraud, or any attempt to manipulate bonus terms.
• Withdrawals made before the rollover requirement is met will result in forfeiture of the remaining bonus balance and any winnings generated from that bonus.

07 Betting Rules

All bets placed on the ugdewa platform are subject to both general rules and the specific rules applicable to each game type or sport. The following general rules apply to all betting activity on ugdewa:

Sports Betting

• All sports bets placed on ugdewa are final once confirmed — accepted bets cannot be cancelled except under circumstances specifically stated.
• If a match is postponed or cancelled before it begins, all related bets will be voided and the full amount credited back to your ugdewa account.
• In-play (live) betting on ugdewa uses real-time updated odds. The odds accepted at the point of bet confirmation are the odds that apply.
• ugdewa reserves the right to void or adjust odds on bets placed based on incorrect information or an obvious technical error.

Casino Games & Slots

• All casino games at ugdewa — including baccarat, roulette, and slots — use software that has been certified for fairness by recognised independent bodies.
• Any technical malfunction during a game session that affects the outcome will be resolved based on ugdewa's server records, which shall be considered final.
• Progressive jackpots claimed under circumstances that are proven to be a technical error are not payable by ugdewa.

08 Prohibited Conduct at ugdewa

Ugdewa maintains a zero-tolerance policy against all forms of fraud, manipulation, and platform abuse. The following activities are strictly prohibited and may result in immediate account closure:

• Opening multiple ugdewa accounts for yourself or others in order to circumvent limits or claim bonuses repeatedly.
• Using bots, automated scripts, or any tool that provides an unfair advantage in ugdewa games.
• Transferring balances or bonuses between different ugdewa accounts without our authorisation.
• Attempting to exploit software vulnerabilities, pricing errors, or technical glitches in the ugdewa system.
• Using your ugdewa account for any money laundering or illegal financing activities.
• Colluding with other players in competitive games to manipulate outcomes.
• Using another person's credit card or bank account to make deposits into your ugdewa account.

09 Account Closure & Suspension

A ugdewa account may be closed or suspended under the following circumstances:

• At the member's request: You may close your ugdewa account at any time by contacting our customer support. All eligible real-money balances will be refunded following a review.
• Terms violation: ugdewa reserves the right to close any account without notice in the event of a breach of these Terms & Conditions.
• Verification failed: Accounts that fail to complete the KYC process within the stipulated period may be suspended until verification is finalised.
• Inactive: Accounts inactive for 12 consecutive months may be subject to an administrative fee of RM 10 per month. Accounts with a zero balance will be closed.
• Self-exclusion: Members who apply for the self-exclusion programme will have their access to the ugdewa platform suspended for the chosen duration.

10 Privacy & Data Protection

Ugdewa takes the privacy of our members very seriously. The collection, storage, and use of your personal data are governed by ugdewa Privacy Policy separate and compliant with the provisions of the Malaysian Personal Data Protection Act 2010 (PDPA).

• ugdewa only collects data necessary to provide its services, process payments, and meet legal obligations.
• Your data will not be sold or shared with third parties for marketing purposes without your explicit consent.
• You have the right to request access to, correction of, or deletion of your personal data held by ugdewa at any time.
• For full details on how ugdewa manages your data, please refer to the Privacy Policy us.

11 ugdewa Liability Limits

Ugdewa shall not be liable under any circumstances for:

• Any financial losses incurred by a member as a result of betting activity on the ugdewa platform — gambling carries financial risk that is entirely the player's own responsibility.
• Service disruptions caused by scheduled maintenance, technical outages beyond our control, or force majeure events.
• Loss of data or account access resulting from a player's failure to keep their login credentials secure.
• Actions by third parties such as game software providers or payment processors that are outside ugdewa's direct control.

Ugdewa's maximum liability to any member under any circumstance shall not exceed the total net deposits made by that member in the 30 days prior to the claim.

12 Amendments to Terms & Conditions

Ugdewa reserves the right to amend, update, or replace any part of these Terms & Conditions at any time without prior notice. However, we will endeavour to notify members of significant changes via email or an in-platform notice.

The date this document was last updated will always be displayed at the top of this page. Continued use of the ugdewa platform after any amendments are published will be considered acceptance of the revised terms.

13 Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or relating to the use of the ugdewa platform shall first be resolved through ugdewa's internal process as follows:

• Step 1 – Contact ugdewa Support: Submit your complaint or dispute through ugdewa's customer support channels. We will endeavour to resolve it within 5 business days.
• Step 2 – Escalation: If you are not satisfied with the initial resolution, the dispute may be escalated to a ugdewa senior supervisor for review within 10 business days.
• Step 3 – Arbitration: Disputes that cannot be resolved internally may be referred to a mutually agreed independent arbitration in accordance with Malaysian law.

No legal action may be initiated against ugdewa before the internal resolution process above has been fully exhausted.