Ugdewa takes the privacy of every member extremely seriously. This document clearly explains how we collect, store, use, and protect your personal data — in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Six core principles that shape how ugdewa manages the personal data of every Malaysian player.
All data transmitted between your device and ugdewa's servers is encrypted using 256-bit SSL technology — the same security standard used by leading Malaysian banking institutions.
Ugdewa has never and will never sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. Your data belongs to you.
All data management practices at ugdewa fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) — the primary legislation safeguarding personal data privacy in the country.
Ugdewa only collects data that is strictly necessary to deliver our services. No excess data is gathered — we adhere to the principle of "minimum necessary data" at all times.
You have the full right to access, correct, transfer, or request the deletion of your personal data held by ugdewa at any time, with ease.
In the event of a data breach involving your information, ugdewa is committed to notifying you and the relevant authorities within the timeframe required by law.
Welcome to ugdewa's Privacy Policy. This document is published by ugdewa ("Platform", "We") which operates the website ugdewa.im — an online betting platform operating exclusively for the Malaysian market.
This Privacy Policy explains in detail how ugdewa collects, processes, stores, and protects your personal information ("Personal Data") when you use our platform — whether through a web browser, mobile app, or any other ugdewa service channel.
By registering as a ugdewa member or continuing to use our services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree, please discontinue use of the ugdewa platform.
Important: This Privacy Policy is part of the ugdewa Terms & Conditions and should be read together with it. Any conflict between these two documents shall be resolved in accordance with this Privacy Policy in matters relating to personal data.
Ugdewa collects several categories of personal data depending on the nature of your interaction with our platform. Below is a complete table of the data categories we collect:
| Data Category | Type of Information | Requirements |
|---|---|---|
| Identity | Full name, MyKad/passport number, date of birth, gender, nationality | Mandatory (KYC) |
| Contact | Email address, Malaysian phone number, residential address | Mandatory |
| Financial | Bank account number, bank name, eWallet details (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay) | Mandatory (payment) |
| Activity | Betting history, games played, total deposits/withdrawals, bonus records | Automatic |
| Technical | IP address, device type, web browser, operating system, login timestamp logs | Automatic |
| Optional | Game preferences, notification settings, preferred language, additional profile information | Optional |
ugdewa Note: We do not collect sensitive information such as biometric data, medical records, or political affiliations. All data collection adheres to the "minimum necessity" principle as set out in Malaysia's PDPA 2010.
Ugdewa collects your personal data through several different methods, depending on how you interact with our platform:
Ugdewa uses collected personal data solely for legitimate, reasonable, and proportionate purposes. The following is a complete list of the purposes for which data is used at ugdewa:
Ugdewa does not sell, rent, or share your personal data to third parties for independent marketing purposes. However, there are limited situations where ugdewa may need to share your data with trusted parties:
ugdewa's Guarantee: All third parties that receive data from ugdewa are required to sign a strict data protection agreement and may only use that data for the agreed purposes.
Ugdewa invests seriously in data security infrastructure to ensure your information remains protected from unauthorised access, loss, or misuse at all times. The following are the layers of protection we employ:
Protection Limit: While ugdewa employs the best available security measures, no system is 100% breach-proof. We encourage all ugdewa members to play their part in protecting their accounts by using strong, unique passwords, enabling 2FA, and reporting any suspicious activity to us immediately.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a data subject have the following rights, which ugdewa fully respects:
You may request a copy of all personal data ugdewa holds about you at any time. ugdewa will respond to requests within 21 business days.
If your data in ugdewa's system is inaccurate or out of date, you have the right to request a correction and we are obliged to make that correction within a reasonable time.
Under certain circumstances, you may request the deletion of your personal data from ugdewa's systems — subject to ugdewa's legal obligations to retain specific records.
You may withdraw consent for certain data processing activities (such as marketing) at any time. Withdrawal of consent does not affect ugdewa's right to process data for other legitimate purposes.
You may object to the processing of your data for specific purposes, including direct marketing. ugdewa will honour such objections immediately.
You have the right to receive your personal data in a machine-readable format for transfer to another platform, where this is technically feasible for ugdewa.
To exercise any of the rights listed above, please contact ugdewa's Privacy Officer via email privacy@ugdewa.im or via the live chat function on our platform. ugdewa may need to verify your identity before processing any privacy-related request.
Ugdewa uses cookies and similar tracking technologies to enhance your experience on our platform, understand how our site is used, and deliver more relevant content.
You can manage and delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some ugdewa platform features. For more information about cookies, please refer to your web browser's documentation.
The ugdewa platform is strictly for individuals aged 18 and above. ugdewa does not knowingly collect, process, or store any personal data from children or minors.
Should ugdewa discover that personal data belonging to an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question.
To Parents & Guardians: If you discover that your child or underage dependent has registered for or is using ugdewa, please contact us immediately at support@ugdewa.im for immediate action to be taken.
Ugdewa does not retain your personal data longer than necessary for the purpose it was collected, or as required by Malaysian law. Below is a general guide to data retention periods at ugdewa:
When data is no longer needed, ugdewa will securely delete it using recognised data destruction methods to ensure it cannot be recovered.
Ugdewa reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new Malaysian legal requirements, or improvements to ugdewa's services.
For significant amendments, ugdewa will notify members via email or an in-platform notice at least 14 days before the changes take effect. For minor or editorial changes, updates will take effect immediately upon publication.
Current Version: This Privacy Policy (Version 3.1) takes effect from January 2026. The latest update date is always displayed at the top of this page. We recommend checking this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or how ugdewa handles your personal data, please contact our Privacy Officer through the following channels:
If you are not satisfied with ugdewa's response to your privacy complaint, you have the right to escalate the matter to Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital.